Your Cart is Empty
Returns must be received within 30 days of order delivery.
ALL INTIMATES, ENGRAVED JEWELRY, EXCHANGES, AND ITEMS DISCOUNTED OVER 10% ARE FINAL SALE.
Items must be returned in their original condition: unworn, unwashed, undamaged, unused, and with all original tags attached.
We may reject returns if items show makeup stains, deodorant/sweat stains, or have a scent of perfume or bodily odor. Any returns that do not meet our policy will be sent back to the customer and considered final sale.
The customer is responsible for any shipping fees associated with returns. Refunds will be processed to the original payment method. If that is unavailable, we will issue a store credit. Returns and exchanges may only be made once and are non-refundable.
Enter your order number and email or shipping zip code to locate your order.
Select the items you wish to exchange by clicking on the product (Ineligible items will be greyed out).
Choose your new color and/or size, then click 'Exchange Item.'
Select the reason for returning the product(s).
Enter your payment details for the return shipping label. Once submitted, you will receive a label via email (Available for USA, AU, and Canada only; for all other countries, please ship using your preferred carrier).
Drop off your package at the nearest location.
Once we receive your item(s), please allow 1-3 business days for processing. Exchanges can only be made once and are considered final sale.
Please send us an email at concierge@areyouami.com or text us at 213-689-5088 with your order number and a photo of the item, including the tags attached.
If you received an incorrect or damaged item, be sure to include a photo clearly showing the issue.
Please note: You have 48 hours from the date of delivery to request an exchange or refund for defective items.
Purchases made with gift cards or through exchanges will be refunded to the original gift card. If a split payment was used, with both a gift card and a second payment method, the refund will be applied to the gift card first. Any remaining balance will be refunded to the secondary payment method.
If your order was lost, stolen, or damaged during shipping, please follow the instructions below:
If you purchased Redo package protection:
Please file a claim directly through Redo:
areyouami.com/apps/redo/account/login
If you did not purchase any package protection:
Are You Am I is not liable for any lost, stolen, or damaged packages once they are in transit.
We recommend contacting the shipping carrier directly to file a claim or reach out to your local authorities, if applicable.
